Shipping policy

Shipping Policy

At Roman Skin, we carefully prepare and package each order to ensure your products arrive safely and promptly.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 2:00 PM EST will be processed the following business day.

  • During high-volume periods, processing times may be slightly extended.

You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–5 business days

  • Expedited Shipping (U.S.): 2–3 business days

Delivery times are estimates and not guaranteed.

Free Shipping

We offer free standard shipping on U.S. orders over $99 (before taxes and after discounts).

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

Roman Skin is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  1. Verify the tracking information.

  2. Contact the carrier directly.

  3. If further assistance is needed, contact us and we will help initiate a claim.

International Shipping

At this time, we ship within the United States only.

(We can expand this later.)

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.